To enhance your learning experience and provide affordable access to the right course materials, this course is part of an inclusive access model called First Day™. You may easily access the materials at a discounted price and benefit from single sign-on access with no codes required in Canvas. Please note, You should not be prompted to purchase the materials via canvas or the publisher. This will result in double billing (and at a higher cost).

You will see the first day billing on your student account via the Bursar’s Office shortly after 2/20/24. However any questions regarding the materials should be directed to your professor or Spartan Bookstore 408-924-1820 or 408-924-1831.

It is not recommended that you Opt-Out, as these materials are required to complete the course. However, you may choose to Opt-Out on the first day of class and no later than 2/20/24. You will see the course materials charge on your Bursar’s student account unless you have opted out prior to the deadline.

For more information and FAQs go to customercare.bncollege.com.

Student Tutorial Videos

Accessing Your eTextbook: https://vimeo.com/304674236

Opting Out of First Day for your eTextbook: https://vimeo.com/304674616

Opting Out of First Day for your courseware: https://vimeo.com/304674959

Other Features on the Course Materials page: https://vimeo.com/304675344

Customer Care Contact Information

Customer Care is available 24/7 to help students with questions about accessing their course material, using their eTextbook, or opting-out or in to the First Day program. Be sure to share the below information with your students

· Link to Customer Care website: customercare.bncollege.com

· FAQs and Tutorial Videos for the First Day Program: https://tinyurl.com/firstdayfaq

· Open a ticket Online for the Customer Care team: https://tinyurl.com/customercarerequest

· Email the Customer Care team: bookstorecustomercare@bncollege.com

· Call the Customer Care team: 1-844-9-EBOOKS (1-844-932-6657)