Course Technology

course_technology

Technology Expectations
     

Overview

Minimum Technical Skills Required

The following questions should assist you in assessing the basic skills and capabilities that are needed to be successful in this course. You should possess basic computer and internet skills.

 

Basic computer skills include:

      • locating files on your computer
      • knowing how to save files
      • being able to use a word processor program
      • being able to send and receive e-mails with attachments.

 

Basic internet skills include:

      • using a web browser,
      • using search engines
      • uploading and downloading files on a dedicated folder for this class, and use your student Microsoft One Drive to save files for remote access.

If a Computer Skills deficiency is identified, you may want to complete a basic computer applications course prior to this course. So, whether or not this course would have been taught as a traditional course, you would be required to have basic computer proficiency.

 

One should consider using the following strategies once enrolled in an online course:

      • Keep an electronic calendar of assignment due dates that sends audible reminders (alarms).
      • Establish an email connection with a classmate and obtain his/her feedback on assignments prior to submitting them for grading.
      • Discuss the deficit area with the course instructor early to determine how much of an impact he/she feels it will be, given the course requirements.
Computer and Internet Requirements
     

Overview

Operating Systems
Windows 7 and newer
Mac OSX 10.6 and newer
Linux - Chrome OS

Mobile Operating Systems
iOS 7 and newer
Android 2.3 and newer

Computer Speed and Processor
1 GB of RAM
2 GHz processor

Internet Speed
Minimum of 512 kbps
Min. Screen Resolution: 1024 x 600
Speakers to listen to Audio
Webcam

Technology Contingency Plan
     

Overview

Technology challenges can occur at the most inconvenient times–internet outages, power loss, or even the Canvas server being down. 

Be prepared to deal with these potential challenges. Technical Issues with Canvas: See the Canvas Help menu 

(Please contact your instructor first and explain your situation).

Technical Support Services
     

Overview

When you seek technical help, be sure to include specific information such as:

      • Course, course number of the class(es), section you are enrolled in
      • Instructor Name
      • Your information
      • Contact phone number
      • Preferred Email
      • Tower Card number
      • Screenshot of the issues you are experiencing
      • Other related information
      • Type of your device (e.g., Mac, PC, or Mobile)
      • Type and version of the browser you are using (e.g., Firefox, Chrome, IE, or Safari)

 

SJSU IT Help Desk

IT Help Desk Links to an external site. provides technical help support services to the campus community.

You can always check out SJSU Information Technology site Links to an external site. for more information.

PH: (408) 924-1530

EMAIL: itservicedesk@sjsu.edu

SUBMIT A TICKET: Open a help ticket Links to an external site.

CANVAS HELP: (Guide on how to get help with Canvas)

 

eCampus Help Desk

eCampus Links to an external site. implements, administers and supports the software needed for online teaching and learning, including Canvas and iClickers. 

EMAIL: eCampus@sjsu.edu

PH: (408) 924-2337

SUPPORT HOURS: Monday - Sunday: 8:00 a.m. - 7:00 p.m.

 

ATS and ASCSC Help

Academic Technology Support Links to an external site.

(ATS) provides Classroom Support and Media & Equipment Checkout. They provide a wide range of audio/visual equipment, computers, and accessories. They also maintain and support all equipment in the university lecture rooms.

The Associated Students Computer Services Center (ASCSC) Links to an external site.  

(408-924-6263) is a one-hundred-station computer lab located on the upper level of the Student Union and (for a fee) offers computer repairs, printing, laptop rentals and faxing.

Software Accessibility Policies
     

External Links:

Privacy Policies
     

Software:

Student Computer Labs
     

Computer labs for student use are available on the 1st floor of Clark Hall and in the Associated Students Lab on the 2nd floor of the Student Union. Additional computer labs may be available in your department/college.

Computers are also available in the Martin Luther King Library. A wide variety of audio-visual equipment is available for student checkout from Media Services located in IRC 112. These items include DV and HD digital camcorders; digital still cameras; video, slide and overhead projectors; DVD, CD, and audiotape players; sound systems, wireless microphones, projection screens and monitors.

SJSU Software Resources
     

External Links: