Course Assistance
If you are having any problems using technology as an online learner, that is something you will want to address at once because it means you are not getting the most out of your virtual experience if you have technology boundaries. You will want to seek help and speak up.
For questions about the course content
Send an email to your instructor:
Your instructor's email is most likely in the syllabus or their About Me page.
Utilize Office Hours
Your instructor will likely offer Office Hours. If so, utilize those hours to ask your instructor any questions you have about the course.
For technical assistance with Canvas
For self-help troubleshooting, access our Canvas Student Resources
Links to an external site..
The student resources page includes key tutorials and contact information for obtaining additional assistance. You can also refer to Module 2: Navigating the Online Classroom.
Reach out to the IT Service Help Desk via phone or over e-mail or chat via their website if you need any assistance:
408-924-1530
You can also check out their IT Self-Service Links to an external site. options.